"I had a BMW some years ago. COming back to BMW Brentford with my new car i find the service much improved. They collected the car from my home + delivered it back a service which is most helpful given i work in Canary Wharf. The staff were very informate in terms of the problem with my tyre, as i said since much improved and i was very pleased with the whole experience."
Mrs Forbes
"I was very happy with your service thank you very much."
Mr R Jani
"Very satisfactory. Car delivered back beautifully clean."
Mrs L Dawson
"Very satisfied with service made it very easy and explained the process with the insurance co."
Mr P Day
"Coffee shop in waiting area needs to be better monitored as I had to wait a long time to be served coffee. Otherwise waiting facilities are excellent."
Mr H Green
"Customer stated that he was very happy with the level of service provided by the dealership when purchasing his new 5 series."
Mr A Davies
"Best customer service for a routine service in a long time - especially the contact from the dealer - well done and thanks."
Mr E Holms
"Customer stated that he was very happy with the level of service offered at the dealership but did state that he found it very hard to get through to book the appointment."
Mr Ogle
"Customer stated that she was generally happy with the level of service provided during the purchase of her MINI Cooper. Customer did state that she had ordered a black roof and the racing stripes which had not been placed on when she picked up the vehicle. Customer stated that the dealership offered to call her in order to book her vehicle in so this work could be done. Customer has heard nothing since and would like a call in order to book her vehicle in."
Mrs M Kinsman
"the vehicle had to be returned several times with on going problemsfrom initial work on vehicle, only after two further visits were the problems rectified. but i had to pay out a further £104 making the total work nearly £1,600. although my experience was not all good. the advisor Chris at berrys must be complimented on his efforts to try to get the results that should have been completed on the first visit. he provided me with a courtesy car when work was not completed on my visit, so i could continue a family outing, overall very satisfied with final outcome and will visit Berrys for future servicing, well done chris"
Mr Walker
"Customer was very happy with the service carried out on the vehicle."
Mr J Adderley
"I found the office and the team were very polite and well presented. The cafe/coffee is another positive and im sure customers will appreciate!"
Mr M Taki
"Customer stated that she was generally very happy with the level of service carried out. Customer did state that as she had her vehicle picked up and dropped off no one asked her if she was satisfied with the work carried out."
Miss S Khan
"Excellent service all round. They wanted to retain my car overnight to test that it was working satisfactorily and that the problem wasn't more major than it was. Very satisfied so far."
Mrs P Lomax
"Very good will do business in future"
Mr W Khan
"The salesperson was obviously a very keen mini driver himself which helped the sale considerably."
Mr T Heaven
"Excellent service, espacially the valeting service. Thank you"
Mrs P Lyons
"The customer said that he received a letter from BMW offering a free winter check service, however when he went to the dealership he was told he had to pay which the customer did. However on returning home the customer read the letter again and realised it was free, and took the letter back to the dealership and they refunded his money. The process was a slight inconvenience but customer is happy with the service he receives when he goes into the dealership."
Mr I H Choudri
"Spoke with Mrs Miller. She says that Nathan, the salesman, was very good."
Mr G Miller
"Jayne Lavery at BMW Berry Chiswick is an excellent sales person and looked after me in an exemplary manner."
Mr R Takhar
"Very friendly, helpful sales person. Swift problem free delivery. Overall excellent Experience."
Doctor E Nemati
"I was im pressed at Willingness of my Saleman (Kevin O'shea). Willingness to open up dealership early on 02/03/2009 to allow me to collect the new vehicle with convenient times."
Mr A Mcrae
"Excellent service at the dealership. Would have appreciated a confirmation call prior to completion (which was on schedule)."
Mr I Bradshaw
"Customer stated that she was generally happy with the service provided by the dealership. Customer did state that she wanted a waiting visit but there weren't any available."
Ms J Moody
"Alan Mcleod - Service Manager Menzies Stirling - Exceptional service & customer care - He is an asset to Both the BMW Marque & Menzies."
Miss E Reeve
"Alex the financial salesperson was excellent and also Gareth was fantastic."
Mrs K Kaymakam
"Nathan (salesman) was very attentive but not pushy."
Doctor S Bignall
"The service and timings at the Berry dealership was 100% improvement on the previous company."
Miss Court
"when car was returned was a bit concerned about the steering wheel being heavy. Phoned up and spoke to Glen who was very good book for the car to be collected the next day. He called to give me update and returned the car as promised. very polite and friendly gentleman. An asset to BMW berry."
Mrs K Mepani
"great great salesman. mercedes could learn a thing or two from him."
Ms M Gordon-Smith
"Customer stated that he was generally very happy with the level of service provided by the dealership. Customer is more than happy to recommend them in future."
Mrs B Newman
"The customer was completely satisfied with the service he received, making particular mention to Neil."
Mr J Rouse
"I was completly satisfied with the attention me and my family recieved throughout the process and would buy again using this wonderful service/ attention we recieved. Thankyou to all those that were involvedin the process. P.S. Still would have liked to have recieved a free BMW unbrella, but non were available."
Mrs D Sudan
"The only element of the service that I have negative feedback on is the record keeping. The dealer didnt update the service log book or car computer to show the service had been carried out. They did however rectify this swiftly and there was no inconvience to myself as they collected and delivered the car back again in the same day"
Miss K Younger
"I was very happy with the service I received from the dealership, both Gareth and Andy were very knowledgeable and helpful."
Ms C Hayes
"My car was delivered to the service department by the BMW dealer. And it was delivered back to meafter the completion of work. This helped me immensely as it meant I could continue with work without taking time off. Car very clean aswell"
Doctor P Weerasinghe
"Great service, great team, please say a massive thank you and ensure BMW know how good they are!"
Mr D Armstrong
"The dealership arranged for somwone to collect the car for service and deliver it back to us. It was all handled very effincinatly and Berry provided a good service to us."
Mr P Day
"Our salesperson, Gareth Roberts, went to extraordinary lengths to find us the vehicle we wanted and to arrange an appropriate finance package with his colleague, Alex. We felt as though our requirements were perfectly understood - and we were presented with several options to choose from. At no time did we feel pressurised into making a decision, and the level of contact regarding the delivery and handover of our car was exemplary (not to mention that it was in the dealership three days after we paid the deposit). All round, it was an excellent experience."
Mr M Savage
"Customer stated that she was very happy with the level of service she received at the dealership. Customer would be more than happy to recommend the dealership in future."
Miss D Welch
"everyone in the showroom was polite and very helpful. I was always asked if i was being seen to and offered refreshments."
Miss D Mattocks
"Customer said that everything went well and she was happy with the dealership. Customer mentioned that the salesperson did not know all the information that she wanted to know, however there were staff that were able to help with her enquiries."
Mr A Sharma
"Customer stated that he was very happy with the level of service provided by the dealership and is happy to recommend them in future."
Mr G Chase
"we love the mini setup and delighted we have bought one.we also have an Audi and a Porsche and quite frankly you are in a class of your own. a real pleaseure to deal with. thank you."
Mr Woodley
"Customer was very happy with the service he received from Nathan Hodnett."
Mr S Shenoy
"This was the first time I used Berry and I was very impressed. The car came back looking fantastic and the work was perfect. The communication through out the job was good, friendly and very helpful. Thanks. The car is due for a service with 700 miles and I will now send it over to you guys."
Mr A Wright
"One of the reasons Ipicked the bmw over the other options available to me was due to the quality of the customer service I received at Berry Chiswick dealership. All staff were friendly, open, and keen to make sure I got the car that suited my needs. Very positive experience"
Mr D Cumming
"Paul Excellant Only fault promising a delivery date that was not met"
Mr D Elmer
"Ms Gilham was a very satisfied customer."
Ms T Gillham
"Guy Barclay from Hexagon BMW was very helpful and very professional, thank youTwo parts of the survey are based on experience in Chiswick BMW, Which was not great."
Mr E Snarskis
"Customer was not satisfied with the fact that the problem was not fixed on the first visit. But a personal compliment to Robert in the service department who has been dealing with the problem brilliantly."
Mr T Edwards
"Neil was fantastic, very helpful and professional. It was a great service and I would recommend them in the future."
Mrs G Camputaro
"Damage to tray by handbrake during cleaning - this has not yet been fixed, but no doubt will. Service advisor Gary Cox was outstanding."
Mr A Merriman
"A fantastic experience with a true professional organisation coupled with an excellent sales person and excellent finance package which I was able to make suit my needs. I would definately buy again."
Mr I Harvey
"The sales person was excellent and he was extremely helpful. His entusiasm and pleasant manner was the main reason I bought the car from this dealership."
Mr G Cooksey
"The customer commended the service he received making particular mention to Mike Daniels."
Mr P Karikari
"Have used two dealers for service Sytner High Wycombe and Berry Chiswick both have been very good."
Mr A Carbonari
"Customer said that the staff were very helpful."
Miss R Basra
"Very good, have used Cooper Croydon before but will use Berry now."
Miss K Lawley
"Mike Daniels is my rep at Brentford Berry MINI Garage. Very nice man - honest and reliable. I already tell people that I don't use the workshop near me in Surbiton/Kingston - I would rather drive to Brentford."
Mrs L O'Hagan
"My previous BMW developed a fault two weeks out of warranty and it was not covered by the new warranty I had bought. BMW fixed the problem, which is the reason I am driving a new BMW and not an Audi"
Mr R Holden
"The salesperson (Kevin O'shea) was absolutely first class. You have a very fine BMW salesman there. His Boss (Name not known) was called in to argue the deal. He was a very tough negotiator and drove a hard bargain. Not entirely unexpected but unfortunately fairly uncomfortable.On the day of sale, the back office people were unable to resolve straight forward issues over the govt scrappage deal on the old car as a result of which it was highly stressful and i was within a whisker of walking away from the whole deal."
Mr C Hurran
"I purchased a new car from Berry Chiswick recently, and I was dealing with Mr. Nathan Hodnett (sales executive), I am very satisfied with all the thing he helped me through the purchase. He is not only has very good manner to me, but also he has full knowledge with the vehicle, therefore this purchased is a very pleasant thing to me."
Mr Y Wang
"Customer stated that he was generally happy with the level of service provided however customer did state that his vehicle is missing parts which it went in with."
Mr G Dawson
"My car developed a software fault which prevented the car from being started easily. Once started I received an error message saying that the engine should not be switched off. The car required a complete re-programme and this was completed within 24hrs and the staff were VERY helpful. I am taking my car back there for a service as a result this week. The only negative point is a lack of courtesy cars - however a lift to the local train station is available."
Mr W Robinson
"Thought they were extremly professional and I would have no hesitation in using them again or recommending them to friends."
Mrs K Davidson
"Would like to thank Peter Armstrong for his help."
Mr R Trimble
"When I arrived to drop the car off it was hard to find someone to help as it was very early, but once we did they were very helpful. When I picked up the car they made me a lovely cup of coffee and the service was great. Was very happy."
Mrs G Stevens
"Would like to thank Michael Wilson for his help, believes he should be promoted."
Mr D Blackburn
"Very happy with the service received. Thought Martin Page was wonderful and will recommend her friends and family to him."
Mrs L Goulagh