Berry Customer Service Charter
All enquiries will be responded to within 1 hour of message being taken.
We will waive the cost of a loan vehicle or collection and delivery if your car has to come back to us*
We guarantee that ALL of our customers are seen within 10 minutes of being met by our receptionists
We guarantee to give all of our Aftersales customers a booking date within 3 days of their original call
It is our intention that you should know exactly what work was undertaken on your vehicle**
We will wash and vacuum every service vehicle to a professional standard
* Subject to Motor Insurance and availability of all mobility requirements
** Copy of invoice excludes all lease company, SI, TLC and Warranty claims